Shipping & Returns

AT HESPERUS ATELIER, WE WANT YOU TO BE DELIGHTED WITH YOUR PURCHASE. IF FOR ANY REASON, YOU HAVE RECEIVED A DAMAGED PRODUCT, WE OFFER A STRAIGHTFORWARD EXCHANGE POLICY. WE AIM TO BUILD TRUST AND CONFIDENCE, ENSURING THAT YOU CAN SHOP WITH PEACE OF MIND AND CONVENIENCE.

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SHIPPING POLICY

AS SOON AS THE ORDER IS ACCEPTED, THE DELIVERY TIME FOR YOUR SHIPMENT WILL BEGIN, THIS INCLUDES A PERIOD OF 2 WORKING DAYS, IN WHICH OUR WAREHOUSE WILL PROCESS AND DISPATCH YOUR SHIPMENT FROM MONDAY THROUGH FRIDAY.

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WE PROVIDE STANDARD SHIPPING NATIONWIDE. FOR EXPRESS DELIVERY, THE SHIPPING CHARGES WILL BE BORNE BY THE CUSTOMER.

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TAXES & DUTIES

THE PRICES OF PRODUCTS ARE INCLUSIVE OF TAXES.

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RETURN & REFUND POLICY

ALL ITEMS ARE FINAL SALE AS LIMITED EDITION.  

IF YOU HAVE RECEIVED DEFECTIVE OR FAULTY PRODUCTS FROM OUR END, WE WILL ACCEPT UNWORN, UNUSED, AND UNALTERED PRODUCTS WITHIN SEVEN (7) DAYS AFTER DELIVERY OF THE PRODUCT(S). 

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PLEASE NOTE THAT THE PRODUCT MUST BE RETURNED UNUSED AND ALL TAGS AND LABELS SHOULD ATTACHED AND UNSCENTED.

 

WE JUST TRYING TO BE FAIR WITH OUR CUSTOMERS, WE DO NOT WANT TO SEND USED PRODUCTS TO CUSTOMERS.

WE RESERVE THE RIGHT TO REFUSE ANY RETURNS WE DEEM AS WORN, USED, OR ALTERED IN ANY WAY. TAGS SHOULD REMAIN ON THE GARMENT AND ANY SPECIAL PACKAGING SHOULD BE RETURNED TOGETHER WITH THE GARMENT. WE CANNOT ASSUME RESPONSIBILITY FOR REIMBURSEMENT OR COMPENSATION IN EVENTS WHERE RETURN PACKAGES ARE LOST, STOLEN, OR MISHANDLED. 

ALL REFUNDS WILL BE APPLIED TO THE ORIGINAL FORM OF PAYMENT EXCLUDING ORIGINAL SHIPPING COSTS.

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TO INITIATE THE RETURN PROCESS,

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PLEASE CONTACT: heythere@hesperusateier.com, atelierhesperus@gmail.com